FAQs

FREQUENTLY ASKED QUESTIONS

WHAT IS THE BEST WAY TO CONTACT YOU?

The email! Our business is online sales. We check the messages practically continuously and respond to them very quickly.

WHAT ARE THE SHIPPING COSTS ?

The price of shipping costs is directly linked to the choice of carrier and the weight of the order. Only a simulation can tell you about this. Generally shipping costs are offered on our online store, so obviously a little longer.

WHERE IS MY DELIVERY?
We advise you to consult the tracking of your package before contacting us. To do this, you must have received an email with a link to your carrier. 
If this is not the case or if you have misplaced this number, you can send us an email at any time with the reference of your order. We will respond to you as soon as possible.
DO YOU DELIVER ABROAD?

Yes, practically everywhere in the world. However, it is your responsibility to ensure that the products ordered can be imported, some products may be taxed by customs in the country of receipt of the order. Please inquire beforehand.

WHO SHOULD I MAKE A COMPLAINT ABOUT MY DELIVERY?
In priority your carrier:
- The post office will inform you at 3631
- Chronopost: https://www.chronopost.fr/fr/particulier/nous-contacter
- DPD: http://www.dpd.fr/Particuliers
- TNT https://www.tnt.com/express/fr_fr/site/home/help-center.html
If you do not get a solution, contact us.
CAN I RETURN AN ITEM TO YOU?

You have 14 days to return an item to us from the date of receipt. This provision does not apply to food for which there is no withdrawal period.

YOU HAVE NOT FOUND THE ANSWER TO YOUR QUESTION ?

Write to us using the contact form without forgetting to specify the number of your order, your surnames, first names and telephone.